At ElenoxOne, we place immense importance on the privacy of each individual. We recognize that building a trustworthy and respectful connection with our clients is crucial, and we prioritize your safety above all else. This privacy statement is relevant for both our current and past clients. We ask that you carefully review the following details, as it explains our privacy policies and procedures.
We understand and uphold your right to privacy and the authority you hold over your personal information. To deliver our services effectively, it is essential for you to know how we gather and use your data. Please consider the following points, which describe our methods of collecting and utilizing personal information as part of our service offerings.
GENERAL PROVISIONS
This Privacy Policy forms a vital part of the public documents package that regulates the delivery of services by ElenoxOne, acting through its Affiliated Partners (collectively referred to as the Company). The Company provides various services to its clients, including financial and informational services. This Privacy Policy details how we manage personal data in relation to these services.
By opting to use the services offered by the Company, the Client fully acknowledges and consents to all the terms and conditions set forth in the public documents. This agreement covers all interactions between the Client and the Company, including trading activities, access to informational content, and the management of payments and transfers. If the Client disagrees with any term outlined in the public documents package, it is recommended to cease all engagements with the Company. Similarly, if the Client finds any part of this Privacy Policy to be unacceptable, they should discontinue all interactions with the Company, including any active financial transactions.
The Privacy Policy stated here embodies a core principle that the Company upholds in providing services to its Clients. The Company is committed to honoring the privacy rights of both individuals and legal entities, regardless of whether they are current or potential Clients. The terms and conditions of this Privacy Policy apply to all Clients of the Company, including those who are former, current, and future Clients.
Fostering a robust and positive relationship with Clients is a key priority for the Company. The Company holds each Client in high regard and is dedicated to nurturing loyalty, respect, and trust. As part of this dedication, the Company adheres to the highest standards of security and confidentiality, striving to ensure that Clients experience a safe and secure environment for their interactions and transactions.
In this Privacy Policy, the following essential terms and definitions are utilized:
Privacy (confidential information) refers to the legal right of an individual or entity to protect personal, private, or commercially sensitive information from being disclosed. Within the context of the relationship between the Company and the Client, privacy implies the Company’s obligation to protect and ensure the confidentiality of the Client’s information that is obtained while providing services.
Personal (private) information of the Client includes data that describes, identifies, or verifies the Client or reveals specific aspects of their identity, financial status, and preferences. A more detailed explanation of this term is available within the text of this Privacy Policy.
This Privacy Policy outlines a comprehensive framework of measures, processes, and actions designed to gather complete, precise, and genuine information about the Client. It also emphasizes the protection of this data and its exchange with governmental or regulatory authorities, in accordance with relevant laws and regulations, as well as the stipulations contained within this Privacy Policy. The main goal is to protect the confidentiality and security of the Client’s information while complying with legal obligations and ensuring transparency in data management practices.
PERSONAL INFORMATION
When a Client opens or maintains a live or demo account with the Company, personal data is collected for various operational purposes. These include assessing the Client’s financial situation, handling their requests and transactions, providing details about products and services that may interest the Client, and delivering efficient, high-quality service. Collecting personal data enables the Company to better understand the Client’s needs and deliver a customized experience.
The personal information gathered by the Company may include, but is not limited to, the following categories:
Registration information This pertains to the details submitted by the Client on application forms and other related documents, whether these are in physical or electronic format. The typical information collected includes:
PERSONAL DETAILS
This encompasses the Client’s first name, last name, and middle name (if applicable). Contact Information: This includes the Client’s mailing address, phone number, email address, and other relevant contact details. Date of Birth: The Client’s date of birth is recorded to verify their age and eligibility for specific services. Occupation: The Client’s current job or profession is documented as part of their profile. Assets and Incomes: This involves details about the Client’s assets, including property, investments, and financial holdings, as well as their sources of income. It is crucial for the Client to provide accurate and up-to-date registration information to ensure smooth account management and to meet legal and regulatory obligations.
TRANSACTION INFORMATION
This term refers to the specifics of transactions or dealings between the Client and the Company, as well as between the Client and the Company’s affiliated entities. It also encompasses details of communications, whether initiated by the Client or the Company. Examples of transaction-related data include:
- Balances in Client accounts
- Details of trading or investment activities
- Inquiries made by the Client and the corresponding responses from the Company
- Content of emails or logs from messaging platforms in use
Within this Privacy Policy, “Partners of the Company” pertains to entities that are either owned or managed by the Company, along with those holding partial ownership of the Company’s assets.
VERIFICATION INFORMATION
This refers to the documents necessary to confirm the Client’s identity. For individual Clients, this might include copies of their passport, driver’s license, or other forms of government-issued ID. For corporate entities, such as companies, verification could require articles of association or other pertinent legal documentation.
Verification Information also covers data obtained by the Company from public sources, such as credit agencies, information bureaus, address registries, or other independent organizations. This information is used to validate the accuracy of the Client’s details and ensure compliance with applicable laws and regulations.
As part of its Anti-Money Laundering (AML) Policy, the Company is mandated to gather specific information and enforce measures to prevent the laundering of funds derived from illicit activities. In some instances, the Company may request documentation that identifies the origins of funds, to ensure adherence to AML regulations and to reduce the risk of financial crimes.
SUBSCRIPTION INFROMATION
This category includes data related to the Client’s preferences and selections concerning signals, alerts, news types, and price-related subscriptions. It includes the signals or alerts the Client has chosen, the specific news categories they have opted into, and any price alerts they have subscribed to. This information allows the Company to tailor and provide relevant content and updates that align with the Client’s subscription preferences.
Beyond the information mentioned above, the Company reserves the right to request additional details from the Client as necessary to meet the requirements of prevailing legislation. This may involve asking for specific data or documents needed to comply with legal obligations. The Company will notify the Client of any such additional information or documentation required to fulfill its regulatory duties.
DATA COLLECTION AND USAGE
We gather a variety of information for different purposes to improve and deliver our services to you effectively.
As you interact with our services, we may collect metadata related to your device and browser. This includes IP addresses, operating system specifications, timestamps of access, URLs of visited sites, referrer URLs, user interface interactions, the names of your access providers, and analytics data from platforms like Google Firebase, Google Analytics, Facebook, AppsFlyer, and Amplitude, along with other information about your preferences and interactions. Please be aware that we may use additional analytics tools as well.
- Establishing a smooth connection to our Services.
- Improving the overall user experience with our Services.
- Assessing and maintaining the security and stability of our systems.
- Conducting general administrative operations.
The registration data is handled for purposes such as:
- Verifying your identity and location to link you with your historical data and account information.
- By registering and engaging with our Services, you agree to receive follow-up queries and other communications from us or relevant third parties.
Generally, the personal information we collect from or about you is used to ensure smooth and secure access to our website, services, and offerings, provide an excellent user experience, assess system security and stability, and for other administrative reasons.
More specifically, we utilize and manage your personal data to:
- Facilitate transactions and other activities within the Services;
- Offer customer support;
- Address your requests and inquiries;
- Set up and manage your account;
- Process orders;
- Track advertising tailored to your interests on the Services and other websites;
- Improve and develop our offerings and services;
- Prevent, detect, and address illegal or unauthorized activities;
- Communicate with any third-party providers involved in performing the above tasks; and
- Adhere to legal requirements.
The legal foundation for the data processing mentioned in this section is your consent, along with our obligation to fulfill and provide our Services.
TYPES OF DATA COLLECTED
Personal Data
While using our Service, we may request that you provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This information may include, but is not limited to:
- Email address
- First and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Other registration-related information
REFUND POLICY
If your account has been funded but no trades have occurred, a refund can be processed. The refund will reflect the withdrawal of the total deposit amount. Additionally, you may request partial withdrawals of any unused balance.
For deposits made via credit card or bank transfer, the deposit amount can be withdrawn back to the same credit card or bank account. To withdraw any profits earned, a different method must be used.
Withdrawals can be made via credit card (for the deposit amount only), bank wire transfer, Bitcoin, or any other supported methods.
DISCLOSURE OF DATA
Legal Requirements
ElenoxOne may release your Personal Data if it is believed, in good faith, that such action is necessary to:
- Comply with a legal obligation
- Protect and enforce the rights or property of ElenoxOne
- Prevent or investigate potential misconduct related to the Service
- Safeguard the personal safety of Service users or the public
- Protect against legal responsibility.
SECURITY TECHNOLOGIES
ElenoxOne utilizes Secure Socket Layer (SSL) encryption technology to protect the sensitive information shared by its Clients. This encryption ensures that the Client’s data remains secure during transmission, preventing any unauthorized third-party access. ElenoxOne is dedicated to upholding secure web servers that meet industry standards.
Additionally, the company employs firewalls, authentication systems (such as passwords and PINs), and access control mechanisms to block unauthorized access to systems and data. These security measures are designed to maintain the confidentiality and integrity of client information. ElenoxOne reserves the right to select the technologies and data protection methods at its discretion and to collaborate with contractors deemed trustworthy by ElenoxOne.
SHARING INFORMATION WITH THE COMPANY’S AFFILIATED PARTNERS
ElenoxOne may share Client personal information, as outlined previously, with its affiliated organizations for valid business reasons. This includes activities such as managing accounts and informing Clients about new products or services that might be relevant, in accordance with applicable laws and regulations. The sharing of personal data with affiliated entities is conducted in line with legal requirements and aims to improve the overall Client experience.
Affiliated partners can access Client information only with the Company’s authorization and the Client’s explicit consent. Each instance of accessing Client data by an affiliate is documented in a log that the Client can review. This log includes details such as the time of access, the name of the partner, and the type of information accessed.
SHARING INFORMATION WITH THIRD PARTIES
ElenoxOne is dedicated to protecting Client privacy and does not share personal information with third parties, except as detailed in this Privacy Policy. There are specific situations where disclosure may be necessary. This includes sharing information with non-affiliated entities that provide technical support for Client accounts or assist in transactions with the Company. These third parties may include professionals, legal advisors, or accounting firms that offer their expertise to ElenoxOne. It is important to note that these third parties are obligated to maintain confidentiality and can only use personal information for the purposes authorized by ElenoxOne.
ElenoxOne may disclose Client information to third parties based on the Client’s directives or with their explicit permission. This includes scenarios where the Client requests particular services or permits ElenoxOne to share their details with a specific third party. ElenoxOne will only release Client data according to their instructions and consent. The Company will never sell, lease, or otherwise distribute Client personal information for any reason.
REGULATORY DISCLOSURE
In certain situations, ElenoxOne may need to disclose Client personal information to third parties to comply with applicable laws and regulations. This may involve providing information to government bodies, regulatory authorities, law enforcement agencies, or other authorized entities. Such disclosures will be made in accordance with relevant legal requirements and procedures.
ElenoxOne is committed to maintaining the confidentiality of Client information. Unless otherwise specified in this Privacy Policy or communicated directly to the Client at the time of disclosure, ElenoxOne will not use Client personal data for any purposes other than those described. If there is a need to use the information for additional purposes, ElenoxOne will seek the Client’s explicit consent.
The Company may disclose personal information to comply with legal demands or to safeguard its rights and property. ElenoxOne retains the right to use Client data for purposes beyond those stated in this Privacy Policy if clearly communicated or with Client permission. The Company will ensure transparency regarding the use of Client information in such cases.
STORAGE TIME
We retain personal information solely for the duration necessary to meet contractual or legal obligations for which the data was originally gathered. After achieving the purpose for data collection, we will promptly erase or anonymize the information, unless retention is required to meet statutory limitation periods for civil claims or other legal storage requirements. We implement proper measures to ensure personal data is securely deleted or anonymized in compliance with relevant data protection laws and regulations. Occasionally, data may need to be retained for accounting purposes due to legal documentation requirements, with retention periods ranging from two to ten years.
SERVICE PROVIDERS
We may collaborate with external companies and individuals, referred to as “Service Providers,” to assist in delivering and enhancing our Service. These Service Providers may handle tasks such as hosting and managing the Service, offering customer support, analyzing usage data, or aiding in marketing efforts. We may disclose your personal information to these Service Providers only to the extent necessary for them to perform their designated duties. We ensure that any Service Providers we engage adhere to relevant data protection laws and take appropriate steps to safeguard your personal information. These third parties can access your personal data solely for their assigned tasks and are prohibited from disclosing or using it for any other purposes.
LINKS TO OTHER WEBSITES
Our Service may feature links to external sites that are not controlled by us. Clicking on a third-party link will direct you to that external site. We strongly recommend reviewing the Privacy Policy of any site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any external sites or services.
CHANGES TO THIS POLICY
We reserve the right to alter or update our Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your personal data. By continuing to use our services following any changes, you agree to the updated terms. If significant changes impact your rights regarding your personal information, we may provide additional notice or seek your consent as required by applicable laws.
We will notify you via email and/or a prominent notice on our Service before the changes take effect and update the “effective date” at the top of this Privacy Policy.
You are advised to periodically review this Privacy Policy for any updates. Changes to this Privacy Policy are effective upon posting on this page.
CONTACT US
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please reach out to us.
By email: [email protected]
AMENDMENTS
ElenoxOne reserves the right to revise this Privacy Policy. Amendments may occur in cases not explicitly addressed in the current policy, or if legal requirements necessitate changes.
AMENDMENT PROCEDURE
If changes are made, we will inform Clients by posting a notice on our official website and sending a notification via our internal mail system.
Notices posted on the Company’s website and internal mail notifications are considered sufficient for informing Clients of policy amendments, regardless of whether Clients read or disregard the notice.
The revised policy will become effective five full days (120 hours) after the notice is posted on the website. Until then, the notice serves only an informational purpose.
The amended policy will apply to any new accounts registered after its publication. Existing accounts will be governed by the updated policy from the effective date.
If new legal requirements necessitate amendments to this Privacy Policy, the new rules will apply immediately upon the effective date of the statutory act, regardless of whether the policy has been updated. Sections of the policy that conflict with new laws will become invalid once the corresponding amendments take effect.
ACCEPTANCE BY THE CLIENT
By being a Client of ElenoxOne and actively using its services (including brokerage and informational services), software, and/or hardware for financial market activities, you accept the terms outlined in this Privacy Policy.
You agree to all terms and conditions outlined in the Company’s public documents for service usage and will cease using the services immediately if you do not agree.