To deposit or withdraw traditional currencies to or from your ElenoxOne account, you must complete the verification procedure. This is a routine compliance step enforced by ElenoxOne to comply with anti-money laundering (AML), know your customer (KYC), and counter-terrorism financing (CTF) regulations.
The verification procedure involves filling out an online form and submitting necessary documentation. You will also need to sign a declaration confirming that the provided information is accurate and authorizing ElenoxOne to perform the verification. The time required for processing this verification can differ and may extend up to more than 5 days, influenced by the volume of public interest.
For detailed information, please refer to the Account Verification page. Once you have completed all required sections, the verification process will begin. You will be notified via email once your verification is successful. Note that verification is not required to start trading. It is only necessary for users who wish to withdraw traditional currencies. You can deposit, trade, and withdraw other currencies right after registration.
To complete the verification:
- Go to the Verification section, located under the Account tab in the upper right corner of your ElenoxOne platform.
- Review the terms and click on Begin Verification when you are ready.
- Select your Account Type – choose Individual Account.
- Indicate your Country of Residence.
- Specify all reasons for requesting account verification.
For personal verification, you need to provide:
- Full legal name
- Current permanent address, including postal code
- Date of birth
- Occupation or job title
Verification of names must be supported by one of the following documents that include a photograph:
- A current, valid passport
- A government-issued photo ID card
- A valid driver’s license
To verify your permanent address, you need to submit one of the following documents in its original form:
- A recent utility bill
- A local tax authority bill
- A bank statement
- A telephone directory listing
- A monthly credit card statement